Return Policy
Return Policy - Modal
Modal creates high-quality products, ensuring each product is unique and exceptional. We take full responsibility for the quality of every product and strive to ensure your satisfaction. If you are dissatisfied with any purchased product, please contact our support team immediately at support@modal.com, and we will provide a solution based on your situation.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all orders. Customers can initiate the refund process by contacting our support team within 30 days of receiving the product. Modal is committed to protecting every customer's rights and handles all returns and exchanges promptly and professionally.
For returns or exchanges beyond 30 days, please contact our customer service, and we will work with you to find a feasible solution based on your current situation.
How to Return?
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Submit your return request to support@modal.com and provide the reason for the return.
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Our support team will follow up on your return request.
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Place the item in its original packaging and return it to the address we provide.
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After returning the package, please provide us with the tracking number.
How to Get a Refund or Exchange?
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Once we receive and process your return, we will initiate the refund or exchange.
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Do not return items to the sender's address on the package, as it is not the return address and may affect the return process.
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Send your return request via email to support@modal.com, stating the reason for the return, and we will email you the return address.
Refund:
All refunds will be issued using the original payment method used during checkout. The time frame to receive the refund will vary depending on the payment method used for the order. Please refer to the approximate processing times for different payment methods. Thank you for your patience.
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PayPal account refunds: 2-5 business days
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Credit card refunds: 3-7 business days
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E-wallet refunds: 2-3 business days
Exchange:
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Exchanges will be processed within 48 hours of receiving and processing your return.
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Shipping times typically require 4-5 business days, depending on your delivery location.
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Exchanges will be sent to your original address or a new address you provide. We will provide a tracking number when available.
Special Note: Return Conditions
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Any unauthorized returns or refund requests will not be accepted.
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Do not use the sender's address on the package as the return address, as it is not the correct return address and may impact your return process.
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To qualify for a return or refund, the item must be in its original condition and include all accessories, gifts, and packaging.
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We are not responsible for items lost, damaged during transportation, or not delivered to our return address.
Return Shipping Costs:
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Customers are responsible for return shipping costs, except in cases where the product is defective or there was an error in our fulfillment.
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Shipping fees are non-refundable.
Need Further Assistance?
If you have any further questions, please feel free to contact us via email at support@modal.com. We will respond within 24 hours.