Return & Refund Policy
At Modal, we are committed to creating high-quality products, ensuring each item is unique and exceptional. We take full responsibility for product quality and strive to ensure your complete satisfaction.
If you are dissatisfied with any purchase, please contact our support team immediately at support@modal-knitting.com — we will provide a tailored solution based on your specific situation.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all orders.
initiate a refund within 30 days of receiving the product.
support@modal.com to start the return process.
24 hours and provide further instructions.
For returns beyond 30 days, contact customer service, and we’ll assist you with a feasible solution based on your case.
How to Return a Product
To return an item:
- support@modal-knitting.com
- reason for the return.
- correct return address via email.
⚠️ Please do not send any items back to the original shipping address, as it is not the correct return address and may affect your return process.
Refund Policy
original payment method used during checkout.
depends on your payment method:
Payment MethodRefund TimeframeCredit Card2–5 business daysPayPal3–7 business daysApple/Google Pay2–3 business days
Thank you for your patience while your refund is processed.
Exchange Policy
48 hours of receiving and verifying your return.
4–5 business days, depending on your location.
Special Notes & Conditions
designated return address provided by our support team.
are the responsibility of the customer and non-refundable.
original condition to qualify for a refund or exchange.
Need Further Assistance?
We’re here to help!
📧 Email us at: support@modal-knitting.com
⏱️ Response time: Within 24 hours