Orders
Track an order
Use the contact page for order updates, tracking questions, and delivery help.
Contact support
FAQ
Plain answers before you choose
Find product, material, fit, shipping, return, and support answers before you choose.
Where to start
Quick routes for the questions shoppers usually have before checkout.
Product
Choosing help
Compare liners, day pads, and overnight pads by flow and routine.
Policies
Shipping and returns
Shipping and returns stay linked below for the full details.
Product
Product questions
The short version before you compare product options.
ProductIs MODAL made with sensitive routines in mind?
Yes. The product line focuses on soft contact, a smoother surface feel, and breathable everyday comfort. We avoid medical claims and recommend choosing based on your own skin and routine.
ProductWhat makes it feel different?
The main difference is the feel: a silk-touch surface, modal fiber comfort, a slim profile, and individually wrapped pieces for clean daily carry.
Use and fit
Use and fit
Practical guidance for matching coverage to the day.
FitHow do I choose liner, day, or night use?
Choose liners for lighter flow or backup, day pads for regular daytime routines, and longer pads for night, travel, or heavier flow.
FitCan I wear it for movement?
They are made for ordinary movement like commuting, errands, school, work, and travel. For sports or very heavy flow, choose the coverage level that gives you the most reassurance.
Material and safety
Material and safety
Material language should stay clear, calm, and specific.
SafetyHow should I read free-from statements?
Read them as material statements, not medical claims. They should match packaging, product records, or certificates when those files are available.
SafetyDoes MODAL promise medical results?
No. MODAL describes comfort, material feel, and product construction. We avoid medical-result language and absolute safety promises.
Shipping and returns
Shipping and returns
Short answers here, full details in the policy pages.
ShippingWhere can I read shipping details?
Use the policy links below for delivery timing, regions, and order handling details.
ReturnsWhere can I read return details?
Use the policy links below for eligibility, timing, and support steps.
Policies, in one place
Shipping, returns, privacy, and terms stay close to the support path.
Still have a question?
Send product, material, order, or support questions through the contact page.