Privacy Policy

Our privacy policy (the “Privacy Policy”) explains the information we collect, use, and share about your information and your rights in connection with our website and related services (collectively, the “Services”). Please also read our Terms of Service, which sets out the terms governing the Services.

Questions or comments about this Privacy Policy may be submitted by email at support@modal-knitting.com.

Children Under the Age of 13

As required under the Children’s Online Privacy Protection Act (“COPPA”), our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13.

If you are under 13, do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public review features of this Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@modal-knitting.com.

The Information We Collect

Modal collects information about you, including information that directly or indirectly identifies you, if you or others choose to share it with us. We receive information in a few different ways, including when you provide it directly to us using the Services, for example, by filling out a form. We also collect information about how you use the Services, including how you interact with the Site.

Account Information: We collect account information such as your name, email address, and a password that helps provide you with secure access to our Services.

Rewards Program Information: If you sign up for our rewards program, we collect your name, email address, and birthday.

Shipping Information: We may collect your billing and shipping address(es) to bill you for and send you a Product or Service you purchase.

Text Marketing and Notifications: By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications and text marketing offers. Text marketing messages will not exceed 20 per month.

If you wish to unsubscribe, reply with STOP to any mobile message sent from us or use the unsubscribe link in our messages. Message and data rates may apply.

User Content: If you submit a review, comment, or provide other information, we may collect it and associate it with you.

Payment Information: We use Payment Card Industry-compliant third-party payment services, such as Stripe, and do not store your credit card information.

Third-Party Login: We allow you to sign up and log in to the Services using Third-Party Accounts (e.g., Facebook, Google, Amazon). We collect the information you choose to share with us through these accounts.

Technical Information and Log Files: We collect information from your browser, computer, or mobile device, including cookies, log files, and analytics information.

Other Information: We may collect information through surveys or other third-party platforms.

How We Use Personal Information

We use the information we collect to:

• Provide and manage the Services, including shipping products
  
  
• Respond to inquiries and provide customer support
  
  
• Send promotional communications, marketing materials, and other information
  
  
• Analyze and improve the Services and our marketing strategies
  
  
• Ensure compliance with applicable laws and regulations
  
  
• Notify you about updates or changes to our Services
  
  

We may share personal information with service providers, subsidiaries, and business partners for business and operational purposes.

How We Protect Information

We implement reasonable security measures to protect your information. However, no method of data transmission or storage is entirely secure. Any transmission of personal information is at your own risk.

Managing Your Settings

Adjust Notification and Email Preferences: You can stop receiving certain emails by contacting us at support@modal-knitting.com or by following the unsubscribe link at the bottom of our emails.

Updating Account Information: You can update your profile and account information at any time in your account settings.

Updates to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on the Services, and material changes will be communicated prominently.

Nevada Member Rights

If you are a Nevada resident, you have the right to submit a request regarding the sale of your information. Contact us at support@modal-knitting.com.

Your California Privacy Rights

If you are a California resident, you may have additional rights regarding your personal information. To learn more, contact us at support@modal-knitting.com.

Contact Us

To ask questions or provide feedback about this Privacy Policy, contact us at support@modal-knitting.com.